4 posts on the triage stage of the lifecycle.
An unreproducible report is a rumour with a timestamp. Triage is the work of turning the rumour into something you can actually rank.
triage investigate
The bug your angriest customer is emailing about and the bug wrecking the most lives are almost never the same bug.
triage operating
Every value that crosses into your code arrives wearing a disguise, and the dangerous ones are dressed impeccably.
implementing reviewing triage
Everything you build will fail one day. The only thing you get to decide in advance is how far the wreckage spreads.
operating reviewing triage